Syklo’s 2025 Competitiveness Analysis: Customer-Centricity and New Solutions Leading the Way

In autumn 2025, we carried out our fifth customer experience and competitiveness survey in collaboration with Ratkaisutoimisto Seedi.

Our Net Promoter Score (NPS), which measures customer satisfaction, is 17 (on a scale from -100 to +100). Based on the feedback received, there is still room for improvement in customer-centricity and our service offering. Syklo’s operational efficiency and change capability (CCI, Change Capability Index) have developed positively: from +28 points to +44 points.

“At Syklo, we are pursuing strong growth, and our customers’ expectations are particularly high when it comes to improving plastic recycling. Once our plastic recycling and biocomposite plants are completed in 2026, our new solutions will be available, and we will be delivering on our promises in production,” says Syklo’s CEO, Teemu Koskela.

The Syklo Community mobile app is currently familiar only to customers visiting our sorting facility in Oulu. We received valuable feedback from those who have used the app, and we will take this into account in our development work.

Survey Results Driving Development

Over the coming year, we will enhance our customer-centricity and service offering. We will organise more customer meetings and strengthen our resources and systematic approach throughout the entire operational chain and in customer interactions. With these measures, our goal is to significantly improve customer satisfaction.

We will also introduce the Syklo Community mobile app as the primary delivery and reporting portal for all our customers. With our mobile app, the functionality of the waste logistics chain will reach a new level, making transactions with Syklo effortless. Our aim is to launch the app at the Oulu eco power plant by the end of 2025 and in Hyvinkää circular economy hub during the following year.

A big thank you to everyone who participated in Syklo’s competitiveness analysis! Together, let’s continue to move the world towards a more efficient circular economy.

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